Terms of Service

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Please read these Terms of Service carefully before using BitarNet's internet services.

1. Acceptance of Terms

By subscribing to or using BitarNet's internet services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Description

BitarNet provides internet connectivity services including but not limited to:

  • Residential internet packages
  • Business internet solutions
  • DSL internet services
  • Gaming-optimized connections
  • Technical support and customer service

3. Service Availability

BitarNet strives to maintain 99.94% uptime but does not guarantee uninterrupted service. Service may be interrupted due to:

  • Maintenance and upgrades
  • Network outages beyond our control
  • Force majeure events
  • Equipment failures

4. Acceptable Use Policy

You agree not to use BitarNet services to:

  • Violate any laws or regulations
  • Transmit illegal, harmful, or offensive content
  • Interfere with network security or operations
  • Engage in activities that consume excessive bandwidth
  • Resell or redistribute service without authorization
  • Access systems or networks without permission

5. Fair Usage Policy

While many packages offer unlimited data, BitarNet reserves the right to manage network resources fairly. Excessive usage that impacts other customers may result in:

  • Speed throttling during peak hours
  • Notification to adjust usage patterns
  • In extreme cases, service modification or termination

6. Billing and Payments

6.1 Payment Terms

Service fees are billed monthly in advance. Payment is due on the date specified on your invoice. Late payments may result in service suspension or termination.

6.2 Price Changes

BitarNet reserves the right to modify pricing with 30 days' written notice. Existing customers will be notified of any price changes.

6.3 Refunds

Refund policies are outlined in our Refund Policy. Generally, refunds are not provided for partial months of service unless service is unavailable due to BitarNet's fault.

7. Equipment and Installation

BitarNet provides necessary equipment for service delivery. You are responsible for:

  • Protecting equipment from damage
  • Returning equipment upon service termination
  • Allowing access for installation and maintenance

Equipment remains property of BitarNet unless purchased separately.

8. Service Modifications

BitarNet may modify, suspend, or discontinue services with reasonable notice. We will make reasonable efforts to minimize service disruptions.

9. Termination

9.1 By Customer

You may terminate service at any time with 30 days' written notice. Early termination fees may apply if you are under a contract.

9.2 By BitarNet

BitarNet may terminate service immediately for:

  • Violation of these Terms of Service
  • Non-payment of fees
  • Illegal use of services
  • Fraudulent activity

10. Limitation of Liability

BitarNet's liability is limited to the amount paid for services in the month preceding any claim. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of data or business opportunities
  • Service interruptions beyond our reasonable control

11. Privacy

Your use of BitarNet services is subject to our Privacy Policy. Please review it to understand how we collect, use, and protect your information.

12. Intellectual Property

All content, trademarks, and intellectual property related to BitarNet services are owned by BitarNet or its licensors. You may not use our intellectual property without written permission.

13. Dispute Resolution

Any disputes arising from these terms or services will be resolved through:

  • Good faith negotiation
  • Mediation if negotiation fails
  • Binding arbitration as a last resort

14. Changes to Terms

BitarNet reserves the right to modify these Terms of Service at any time. Material changes will be communicated via email or website notice. Continued use of services constitutes acceptance of modified terms.

15. Contact Information

For questions about these Terms of Service, please contact:

BitarNet Support
Email: support@bitarnetwork.com
Phone: +961 71 031 772
Address: BitarNet Office, Motran Street, Tripoli, Lebanon

16. Governing Law

These Terms of Service are governed by the laws of the jurisdiction in which BitarNet operates. Any legal proceedings will be conducted in the appropriate courts of that jurisdiction.

17. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and BitarNet regarding the use of our services.

By using BitarNet services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.