Find answers to common questions about BitarNet services
BitarNet is a premium internet service provider offering high-speed internet for homes, gamers, and businesses. We provide reliable connectivity with 99.94% uptime guarantee, gaming-optimized routing, and 24/7 customer support.
BitarNet currently serves multiple zones including City Center, Residential Blocks, Industrial Areas, Suburban/Villages, and Schools/Universities. Coverage is expanding rapidly. Please contact us to check availability in your specific location.
BitarNet offers:
We offer several packages:
All prices are monthly. Contact us for detailed information and custom business solutions.
No. BitarNet believes in transparent pricing. The price you see is the price you pay. There are no hidden fees, setup charges, or surprise costs. Installation and equipment are included in our packages.
Yes, you can upgrade or downgrade your package at any time. Contact our support team to discuss your needs and we'll help you find the right package. Changes typically take effect within 24-48 hours.
Most of our packages include unlimited data with fair usage policies. DSL packages have specific data limits (100GB, 250GB, or 500GB depending on the plan). Contact us for details about data limits for your specific package.
Installation typically takes 1-2 hours, depending on your location and the type of connection. Our technicians will schedule a convenient time for you and ensure everything is working properly before they leave.
Yes, someone 18 years or older must be present during installation to authorize the work and ensure everything is set up correctly according to your preferences.
BitarNet provides all necessary equipment including routers and modems. For DSL connections, you'll need an active phone line. Our technicians will install and configure all equipment during the installation visit.
No, installation and setup are included with all our packages at no additional cost.
BitarNet offers 24/7 technical support via phone, WhatsApp, and email. Our support team can help with:
If you experience an outage, please contact our 24/7 support hotline immediately. Provide your account number and location details. Our Network Operations Center monitors the network continuously and will work to resolve issues as quickly as possible.
If you're experiencing slow speeds, try these steps:
If problems persist, contact our support team for assistance.
You can pay your bill through multiple methods:
Contact our billing department for specific payment instructions.
Bills are typically due on the same date each month, based on your service activation date. You'll receive a bill via email or SMS before the due date. Late payments may result in service interruption.
BitarNet offers flexible month-to-month plans with no long-term contracts required. However, we do offer discounts for annual prepayments. Contact our sales team for details.
Gaming optimization involves specialized routing and Quality of Service (QoS) settings that prioritize gaming traffic to reduce latency and packet loss. This results in lower ping times and more stable connections for online gaming.
BitarNet's gaming-optimized network delivers average latency of 38ms to Europe. Actual latency depends on the game server location and your specific package. Gamer Boost packages have the lowest latency.
Yes, static IP addresses are available for business packages and can be added to residential packages upon request. Contact our support team for pricing and setup.