Privacy Policy

Last updated:

BitarNet is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

  • Name, address, and contact information
  • Payment and billing information
  • Account credentials and preferences
  • Service requests and support communications

1.2 Usage Information

We automatically collect information about your use of our services:

  • Network usage statistics and data consumption
  • Connection logs and timestamps
  • Device information and IP addresses
  • Service performance metrics

1.3 Technical Information

We collect technical data necessary for service delivery:

  • Equipment identifiers and configurations
  • Network routing and performance data
  • System logs and error reports

2. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our services
  • Process payments and manage accounts
  • Respond to support requests and inquiries
  • Send service updates and important notices
  • Detect and prevent fraud or abuse
  • Comply with legal obligations
  • Analyze usage patterns to improve services

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information only in these circumstances:

  • Service Providers: With trusted partners who assist in service delivery (under strict confidentiality agreements)
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Consent: When you explicitly authorize disclosure

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of sensitive data in transit and at rest
  • Secure access controls and authentication
  • Regular security audits and updates
  • Employee training on data protection
  • Limited access on a need-to-know basis

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

  • Provide services and maintain your account
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

6. Your Rights and Choices

You have the right to:

  • Access: Request copies of your personal information
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your information (subject to legal requirements)
  • Objection: Object to certain processing activities
  • Portability: Request transfer of your data
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@bitarnet.com

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website usage and performance
  • Provide personalized experiences

You can control cookies through your browser settings, though this may affect website functionality.

8. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or website notice. The "Last updated" date at the top indicates when changes were made. Continued use of services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

BitarNet Privacy Officer
Email: privacy@bitarnet.com
Phone: +961 70 000 000
Address: BitarNet Office, Main Street, City, Country

13. Compliance

This Privacy Policy is designed to comply with applicable data protection laws, including GDPR, CCPA, and local regulations. We are committed to maintaining the highest standards of data protection and privacy.

By using BitarNet services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.